Our Terms and Conditions

Rainbow Family Therapy Service: Understanding Our Agreement

This document outlines the framework for our therapeutic partnership, covering how we work together, our administrative practices, fees, and the essential matter of confidentiality. Please take a moment to familiarise yourself with these details. If anything is unclear, we encourage you to ask.

Our Practice: Who We Are

Rainbow Family Therapy Service is operated under Rainbow Parenting Practice and provides services to families who seek family therapy. We are dedicated to fostering healthier family dynamics. All our therapists are registered with relevant professional bodies, e.g., UKCP and adhere to their professional code of conduct.

Session Details and Financial Arrangements

Investment in Therapy: The cost of sessions varies based on the therapist's expertise and the type of therapeutic work. We'll clarify the fee before scheduling. Payment is expected upon booking your initial consultation. We accept bank transfers only.

In addition to scheduled appointments, clinicians reserve the right to charge their standard fees on a pro rata basis for other professional services that patients may require such as report writing, telephone conversations that last longer than 15 minutes, attendance at meetings or consultations which have been requested, or the time required to perform any other service which patient may request of their clinician.

All clinical fees should be settled within 14 days of the date of your invoice or statement. The Rainbow Parenting Practice - Rainbow Family Therapy Service reserves the right to charge an administration fee of 10% of the invoice or statement amount that remains outstanding after this time to cover the administrative costs associated with processing late payments.

Rescheduling and Cancellations: We request 7 days notice if you need to change or cancel an appointment for every regular appointments. Initial consultation can be rescheduled or cancelled 48 hours prior to the appointment without incur a fee. Without this notice, the full fee for the session fee will apply.

Session Time: If you arrive late, we'll still conclude the session at the scheduled time, and the full fee will be due.

Insurance Considerations: We do not work with insurance providers.

Privacy and Confidentiality:

Building Trust
Respecting Your Privacy: We are committed to maintaining your confidentiality. Information shared in sessions is private, with exceptions in cases of:
- Potential harm to yourself or others.
- Suspected child abuse or neglect.
- Legal requirements.
- Your explicit consent.

Navigating Family Confidentiality: In family therapy, we may share information among family members when therapeutically beneficial, unless you specify otherwise. We'll discuss these boundaries during our initial meeting.

GDPR

The Rainbow Parenting Practice is governed by the laws of the UK and Scotland and is therefore registered with the Information Commissioners Office.

Health Record Management

We will create and keep health records for you which will record all relevant information relating to the service provided to you. We may also collect and store health information about you from Third Parties such as your doctor or general practitioner. Your health records are managed and protected in accordance with all applicable local laws. Health records are legally required to be stored for a number of years following the conclusion of your work with us.

Our Therapeutic Process

Initial Meeting: Our first session allows us to understand your family's needs and goals.
Assessment and Planning: We may conduct more in-depth assessments to develop a tailored plan.
Collaborative Therapy: We'll work together to implement the plan and regularly review your progress.

Service Scope and Limitations

Our Expertise: We provide family therapy for a variety of issues families are experiencing such as e.g., communication challenges, family conflict, parenting support.

Limitations: We are not a crisis service. For emergencies, please contact emergency services or a crisis hotline. We may refer you to other specialists if needed.

Addressing Concerns

If you have any concerns about our services, please discuss them with your therapist.

Complaints

If you have any concerns about the service you receive please bring this up with your clinician in the first instance. Your clinician will be happy to discuss any concerns you might have. If you do not feel that your clinician has responded adequately to your concern, or you do not feel comfortable discussing gate issue with them, you can contact the Clinical Director directly:

The Clinical Director will assess and respond to your concerns in writing. If you remain concerned about the level of care you have received you may direct your complaint to a clinician’s governing body, the contact details for which are listed below:

UKCP - UK Council for Psychotherapy

https://www.psychotherapy.org.uk/ukcp-members/complaints/how-to-make-a-complaint/

Emergency Contacts

For urgent situations, please contact:

Police, Fire, Ambulance (Emergency): 999 in an emergency, 111 for non-emergency advice
Mental Health Services (Intake): Mental Health Assessment Service (MHAS an emergency mental health assessment service, available 24 hours a day, seven days a week, 0131 537 6000)
Mental Health Charities: Breathing Space (0800 83 85 87), the Samaritans ( 08457 90 90 90, 24 hours), Edinburgh Crisis Centre (0808 801 0414), or SANELine (0300 304 7000, 6pm-11pm)

Updates to This Agreement

We may update these terms as needed, with notification provided to you.

How to Reach Us

You can contact us on enquiries@rainbowfamilytherapy.co.uk

Rainbow Family Therapy Service: Event/Training Participation Guidelines

These guidelines outline the rules for attending Rainbow Family Therapy Service events/training.

Event/Training Bookings and Payments

Full payment for a training is due at point of booking.

Changes to Your Booking

Switching Dates (Same Event): You can transfer to a different date for the same event once, provided there's space and you've paid in full. If you request this more than 14 days before your original event, there's a 10% administration fee. If it's less than 14 days, the fee increases to 50% of the event cost. This fee must be paid immediately. Any further transfer requests after the first one might be treated as a cancellation, incurring charges.
Substituting a Delegate: You might be able to send a colleague in your place, at the discretion of the Training, Conferences, and Events team. The first substitution is free, but subsequent ones incur a 10% administration fee, payable at the time of confirmation.

Cancellations

If you cancel a confirmed booking:

More than 21 days before the event: You'll be charged 10% of the full cost and refunded 90%.
21 days or fewer before the event: You'll be charged the full cost and won't receive a refund.

All cancellations must be submitted in writing (or via email to enquiries@rainbowfamilytherapy.co.uk) with full booking details, and you'll need confirmation for the cancellation to be valid. Not showing up without notice is considered a cancellation with no refund.

Event Eligibility & Content

You won't get a refund if you book an event but don't meet its stated eligibility requirements, so check these carefully beforehand. Events may use real-life examples, including personal data, which should not be discussed outside the event.

Remote Event Specifics

If attending an online event, you agree not to:

Copy, modify, sell, or distribute any training materials (presentations, videos, handouts) without permission.
Record video or audio, or relay the event by any means.
Save event videos to your devices.
Share materials or use them for other training.
Remove any copyright notices.

Keeping Your Details Updated & Group Bookings

It's your responsibility to inform Rainbow Family Therapy Service of any contact detail changes. For group bookings, you confirm that all participants have read and accepted these terms.

Event Amendments

Rainbow Family Therapy Service reserves the right to change event content, timing, speakers, venue, or delivery method (e.g., from in-person to online) without notice. We are not responsible if attendees miss notifications of these changes.

Code of Conduct for Events

This code ensures a safe, inclusive, and respectful environment at all Rainbow Family Therapy Service events for everyone involved.

General Conduct

Respectful Communication: All communication should be professional and respectful, considering diverse backgrounds.
Relevant Discussions: Contributions to discussions should be relevant and foster open, inclusive dialogue, mindful of varied experiences.
Kindness: Be kind, compassionate, and considerate towards all participants.
Adherence to Rules: Follow venue or online platform rules.
Zero Tolerance: Harassment, bullying, or intimidation (including stalking, unauthorized recording, inappropriate contact, unwelcome sexual attention, or disruption) is not tolerated.
Appropriate Language/Imagery: Sexual language and imagery are inappropriate in all event aspects.
No Discrimination: Discriminatory behavior, content, or comments based on ethnicity, gender, identity, orientation, disability, age, religion, class, political beliefs, or appearance are strictly prohibited.
Respect Property: Always respect others' property.
No Unauthorised Solicitation: Only official sponsors/exhibitors can promote products/services. Unauthorized distribution of promotional materials at Rainbow Family Therapy Service events, both online or in-person, is not allowed unless you have obtained prior approval from the event organisers.

Expectations for Speakers

Speakers have additional responsibilities to:

Promote and safeguard service users' interests.
Incorporate diverse case studies and examples.
Approach contentious ideas with academic debate and openness to challenges.
Avoid language or actions that perpetuate stereotypes.
Refrain from using jargon.
Strictly avoid plagiarism.
Uphold the rights and dignity of individuals when addressing sensitive issues, potentially with content warnings.

Legal Context and Freedom of Speech

Participants should understand relevant legal frameworks (private, criminal, and public law). Freedom of expression, while fundamental, has limits within the law. Rainbow Family Therapy Service balances academic freedom with its duty to safeguard staff and communities from harm, ensuring events are safe and legally compliant.

Reporting and Enforcement

Rainbow Family Therapy Service will investigate all reported incidents with discretion and confidentiality. Unacceptable behaviour should be reported to staff at in-person events or via enquiries@rainbowfamilytherapy.co.uk for online events. Concerns about a speaker's adherence to inclusion commitments should also be directed to the Training, Conferences, and Events team. Participants must cease violating the Code of Conduct when asked. Event organizers can take corrective measures, including warnings, apologies, temporary or permanent removal from the event, or prohibition from future Rainbow Family Therapy Service events.

Feedback

Rainbow Family Therapy Service values critical comments and feedback on this Code of Conduct, which can be sent to enquiries@rainbowfamilytherapy.co.uk